Terms and Conditions

1. Service Day Requirements

• You are not required to be present during the service; however, property access must be arranged in advance (key handover or code entry).

• The booking holder must remain contactable via phone during the service.

• Parking must be arranged as close as possible to the property to avoid delays.

2. General Service Conditions

• Additional charges apply for properties without lift access above the ground floor.

• Essential utilities (water and electricity) must be available. The absence of these will void our bond back guarantee.

• The property must be fully vacated before cleaning starts. Items left behind may reduce the guarantee’s coverage.

• On-site appliances such as air conditioning, fans, or heaters must be available for drying and service quality.

• We are not responsible for personal belongings left behind and disposed of during cleaning.

• Fridge cleaning is not included unless booked and quoted separately.

• Wall washing is not included unless requested during booking.

• Ceiling cleaning is not included in bond cleaning services.

• Mould and mildew removal is not guaranteed.

3. Quotation and Agreement

• All quotes are based on the information provided at the time of booking and may change upon inspection.

• Any changes to the quote will be discussed before work begins, and your approval is required to proceed.

• Non-acceptance of a revised quote may limit or void the guarantee.

4. Carpet Cleaning

• Standard carpet cleaning covers general dirt and light stains. Heavy soiling or stubborn stains may incur additional charges.

• Drying time varies; good ventilation is recommended.

• Specific stain removal is not guaranteed.

5. Additional Charges

Extra charges apply for:

• External window cleaning

• Wall washing

• Appliance cleaning not included in the initial booking

• Pet occupancy, long-term vacancy, or furnished properties

• Limited parking or access restrictions

6. Bond Back Guarantee

Our Bond Back Guarantee is a free re-clean service, not a refund policy, available only for full-service cleaning packages and based strictly on the cleaning checklist provided with your booking confirmation.

Conditions:

• Valid for 5 days from the initial cleaning date.

• Issues must be reported within this period and include photographic evidence and the final exit report from the property manager/agent.

• The guarantee covers a one-time fix only.

• Keys for re-cleaning must be provided by the client.

• The guarantee does not cover:

  • Pre-existing damage

  • Normal wear and tear

  • Mould or mildew

  • Stains outside the booked service scope

  • Client negligence or property mismanagement after cleaning

• Only checklist items from the original booking are covered; additional services must be pre-booked.

7. Best Price Guarantee

• We match written quotes from licensed competitors offering the same service scope.

• Quotes from unlicensed providers are not eligible.

8. Operational Policies

• Services are provided in accordance with Australian Consumer Law.

• A non-refundable booking fee is required to confirm bookings.

• Full payment is required before service starts.

• Cancellations must follow our cancellation policy.

• We are not responsible for damage caused by pre-existing property issues or structural faults.

9. No Refund Policy

• All booking and service fees are non-refundable.

• This includes additional charges incurred during service.

• For details, see our refund policy applicable to all bookings.

10. Photography Consent

• By booking, you consent to before-and-after photos being taken for quality control and promotional purposes.

• If you do not consent, you must inform us in writing before the service date.

11. Force Majeure

We are not liable for delays or cancellations due to events beyond our control, including severe weather, accidents, or natural disasters.

These terms are designed to ensure clear communication, protect both parties, and maintain our high service standards.